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Terms of Service

These Terms of Service govern your rights and obligations as a user of the portal managed by LLZG. Unless otherwise specified by LLZG, all portals introduced and managed by LLZG are governed by these Terms of Service.

By registering an account with LLZG and continuing to use the Portal, you are deemed to accept these Terms of Service. You hereby acknowledge and accept that your continued use of the Portal shall be subject to these Terms of Service and any other guidelines and procedures, specific rules, procedures, terms and conditions, products, services or facilities as may be determined or revised by LLZG at any time or from time to time in its sole discretion. Such other guidelines and procedures, specific rules, procedures, terms and conditions for the products, services or facilities offered shall be deemed to be incorporated by reference and form part of these Terms of Service.

Services are provided by LLZG Global Pte. Limited Company (“LLZG”)

  1. Definitions
    In these Terms of Service, unless the context otherwise requires, the following words and expressions shall have the following meanings:

Account: means your account duly registered with LLZG to facilitate your use of the services provided on the Portal (or any of them);

CD Key: Refers to a printed matter containing letters and numbers, located on a card, sticker, or disc that came with the game package. CD Keys are often included in email purchase receipts for online purchases as no physical media is delivered;

Digital Goods: means digital content such as CD Keys, Gift Cards, Time Cards, Expansion Packs, Game Credits, Prepaid Cards, Trial/Beta/Project Codes, Game Keys, Softpins and related features and functions;

Extension: refers to the extension of a specific game;

Game Key: means the activation key that contains the letters and numbers of a particular game;

Game Credits: refers to in-game currency that can be spent on specific games to obtain items or services;

Gift Card: means an electronic gift card purchased on any Portal containing stored value redeemable on the Portal;

LLZG Points: means the points awarded by LLZG to you for the purchase of goods and services on the Portal, including other descriptions that may be used for those points at any time;

Parties: collectively LLZG and you, “Party” means any of them;

Portal: means the Portal currently known as LLZG.com and such other LLZG Portals introduced, managed and administered by LLZG from time to time;

Prepaid Card: means any card that you have paid for and recharged;

Services: means the services provided by LLZG on the Portal, including but not limited to publishing, reselling and retailing online games and related merchandise;

Softpin: refers to the activation code for a specific game generated by the game publisher;

Store Credit: means the electronic credit value readily available in the account;

Terms of Service: means these Terms of Service which govern your use of the Services, which may be amended at any time as LLZG deems necessary in its absolute discretion and shall include: (i) any guidelines, privacy policies for products, services or facilities as determined by LLZG from time to time, Rules, Procedures, Terms of Service; (ii) any documents, instructions, communications and agreements referred to in and forming part of these Terms of Service, and any modification of any of the foregoing at any time or from time to time;

Timecard: means a voucher that allows a player to activate or renew a specific game subscription time; and

Trial/Beta/Item Code: An activation key used to access a specific game or online service for a limited time.

  1. License
    In consideration of your agreement to these Terms of Service and your continued compliance with and compliance with these Terms of Service, LLZG hereby grants you a revocable, non-commercial, non-exclusive, non-transferable license to access the Portal and in accordance with and in compliance with the terms herein. the terms and conditions stated.

The portals and services provided by LLZG and any part thereof may not be reproduced, reproduced, copied, downloaded, sold, resold, accessed or otherwise exploited for commercial purposes without the express consent of LLZG. Any unauthorized use will terminate the license granted by LLZG.

  1. REPRESENTATIONS AND WARRANTIES
    Each time you access the Portal (or any of them), you irrevocably and unconditionally represent and warrant that:

You are of legal age in your country to access the Portal, and by using the Services, you and your parent or guardian accept and agree to be bound by these Terms.
You represent that you are of the age of “majority” or “legal responsibility” where you live, or that your parent or legal guardian agrees to be bound by these terms on your behalf.
Your use of the Portal will not violate any laws or regulations in any jurisdiction
LLZG has a business, or requires LLZG to comply with any additional licensing requirements imposed by the laws of that jurisdiction; and
Your personal information and documents submitted in this regard, including but not limited to your full name, telephone number, mailing address and email address, are true and accurate. You should promptly notify us in writing of any changes to your personal information.

  1. Use of the Services
    You shall purchase the necessary equipment and software at your own expense to connect and access the Portal and subsequently use the Services. You are responsible for all charges levied by third parties in connection with your connecting your device to the Portal (or any of them).
    Having a valid account with LLZG is a prerequisite for accessing and using the Services and/or Portal. You can sign up for an account here.
    You should keep your account password safe and confidential. You shall not disclose or disclose your account password to any unauthorized party at any time or under any circumstances, and shall take all steps to prevent disclosure of your account password to any unauthorized party.
    You are responsible for protecting your account information. Any notice or confirmation received by LLZG from your account shall be deemed to have been given by you, even though such notice or confirmation may have been given by a third party (whether authorized or not) and you shall be bound by such notice or confirmation .
    LLZG does not act on notices or confirmations sent through your account. LLZG is under no obligation to investigate the veracity or authority of the person executing the notice or confirmation, or to verify the completeness of such notice or confirmation. LLZG’s receipt of such notice or confirmation will be deemed irrevocable and binding on you, notwithstanding any error, fraud, falsification, lack of clarity or misunderstanding in the terms of such notice or confirmation.
    Except as otherwise permitted by LLZG, you may not directly or indirectly use the Services for any commercial purpose.
    You may not use the Portal or Services (or any of them) for any fraudulent, unethical or illegal activity or activity that may infringe the intellectual property rights of third parties.
    Unless otherwise permitted in writing by LLZG, you may not upload, post, email or otherwise make available any unauthorized or illegal activity on the Portal or directly to other users of the Portal.
    You may not use any intellectual property rights belonging to LLZG or any publisher listed on the Portal, including but not limited to trademarks or trade names, whether registered or not, without the prior written consent of LLZG.
    You must not cause disruption, offense or nuisance to other users of the Portal or to LLZG employees in any way.
    You may not directly or indirectly recruit and/or poach any customers acquired through the use of the Portal.
    It is your primary responsibility to ensure that you are familiar with the guidelines and procedures, which are deemed to be incorporated by reference and form part of the Terms of Service and may be updated by LLZG from time to time in LLZG’s sole discretion. LLZG shall not be liable for any errors, losses or damages caused by your use of the Services.
    You are responsible for protecting your account information. Any notice or confirmation received by LLZG from your account shall be deemed to have been given by you, even though such notice or confirmation may have been given by a third party (whether authorized or not) and you shall be bound by such notice or confirmation .
    LLZG does not act on notices or confirmations sent through your account. LLZG is under no obligation to investigate the veracity or authority of the person executing the notice or confirmation, or to verify the completeness of such notice or confirmation. LLZG’s receipt of such notice or confirmation will be deemed irrevocable and binding on you, notwithstanding any error, fraud, falsification, lack of clarity or misunderstanding in the terms of such notice or confirmation.
    You shall notify LLZG immediately upon receipt of incomplete, garbled or inaccurate data or information from LLZG. You should also notify LLZG immediately upon receipt of any data or information that is not suitable for you. This shall be considered confidential and you shall delete such data or information from your account. You will continue to be bound by the necessary confidentiality obligations that apply thereafter, and you will not disclose such information to any third party.
    You may need your own LLZG account to use our services and you will need to verify your details by providing your name and mobile number to receive a security token that allows you to access our portal. You may need to be signed in to this account and have a valid payment method associated with it.
    You acknowledge and agree that LLZG may refuse or permit your use of the Services at any time in its sole discretion and LLZG shall notify you of such refusal by email or any other form of communication.
    Unless otherwise permitted in writing by LLZG, you may not upload, post, email or otherwise make available any unauthorized or illegal activity on the Portal or directly to other users of the Portal.
    You may not upload, post, email, transmit or otherwise make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment, Including but not limited to portals.
    You irrevocably and unconditionally allow and allow LLZG to send updates to your account regarding services and activities offered or offered by LLZG.
  2. Digital Goods
    The value of digital goods reflected in the account does not represent the credit value of any real currency. Digital goods cannot be exchanged for real cash.
    Unless otherwise permitted in writing by LLZG, you may not sell, transfer or otherwise dispose of Digital Goods to any other person, either within or outside of the Portal (or any of them).
    Return Policy and Disclaimer
    Unless otherwise stated, digital goods of any kind purchased into a customer’s account are non-refundable, non-transferable and non-exchangeable.

LLZG reserves the sole discretion to consider requests for refunds or exchanges in exceptional circumstances, such as when digital goods purchased in any form are deemed defective or damaged.

Customers must submit a request to LLZG.com within 6 months from the date of purchase of any defective or damaged merchandise. Failure to do so will automatically forfeit the customer’s right to any refund or exchange.

  1. Payment
    You may pay for the Services in the currencies available on the Portal according to the prevailing exchange rate at LLZG’s sole discretion.
    You are solely responsible for payment and applicable taxes (if any) in connection with the use of the Services (or any of them) through your Account.
    LLZG has the absolute discretion to cancel any payment request made by you without giving any reason.
    LLZG reserves the right to change or modify or delete the payment methods available on the Portal (or any of them) at any time without prior notice to you. Any payments accepted for orders in process will be completed until the affected payment method is cancelled.
    Please read the instructions carefully and confirm that the game name, server, account name and purchase amount are correct.
    LLZG is not responsible for wrong purchases made by customers due to negligence and/or false/incorrect information provided, which may result in damages/losses. By purchasing any product from LLZG, the customer understands, acknowledges and accepts this disclaimer.
    If you encounter any difficulties, please feel free to contact our technical support for further assistance.
  2. Availability of Services
    Services are generally available daily, unless otherwise stated herein.
    From time to time, the service may not be available due to maintenance or failure of the portal or for other reasons beyond LLZG’s control. LLZG does not guarantee that the service will be available at the times stated herein.
    Unless otherwise specified in these Terms of Service, LLZG reserves the right to change the procedures and/or mode of operation of the Service at any time for any reason.
    Notwithstanding anything to the contrary in these Terms of Service, LLZG reserves the right to:
    immediately terminate, suspend, revoke or suspend your use of the Services; or
    impose conditions or restrictions on your use of the Services.
    In addition to the above, LLZG may, in its sole discretion, charge fees for maintaining your account if you do not use the Services for three (3) consecutive months.
  3. Store Credit
    To use Store Credits, you must maintain sufficient Store Credits in your account prior to using the Services.
    Store credit can be topped up in the account through the payment methods listed on the portal. Store credits can be used to purchase any service or digital goods.
    If you do not have sufficient Store Points to purchase any service, LLZG will have absolute discretion:
    refuse or suspend trading; or
    You are required to pay the difference via any other payment method available on the portal.
    LLZG shall modify, amend, delete or add to any Store Credit or Store Credit Account as it sees fit without notice.
    Store Points in the Account will automatically expire without prior notice from LLZG on the last day of the second (2) year from the date the Store Points are first credited to the Account or within such other time frame as LLZG may determine.
    Once your account is closed, you will no longer be able to use Store Points and any remaining balance of Store Points will be refunded.
  4. Gift Cards
    Each gift card must be redeemed in a single transaction by purchasing any service on any portal.
    If the transaction value exceeds the gift card value, the gift card value in excess of the transaction value will be credited to the account as a store credit.
    If the transaction value is higher than the gift card value, you will need to settle the difference using either the store credits available in your account or such a payment method available on the portal.
    Gift cards have a fixed dollar value printed on the front and cannot be used to purchase other gift cards.
    Each gift card is non-transferable and cannot be redeemed for cash.
    LLZG is not responsible for any unauthorized theft, misplacement or misuse of Gift Cards. For the avoidance of doubt, LLZG is under no obligation to inquire or verify when redeeming a Gift Card if the Gift Card has been properly obtained.
    LLZG is not responsible for the loss or damage of the gift card and any loss or damage to the gift card holder arising out of or in connection with the loss or damage of the gift card.
    Notwithstanding the above, LLZG reserves the right to withhold, suspend or cancel the gift card without prior notice to you if LLZG has any doubts about the authenticity of the gift card.
    LLZG reserves the right to deactivate/disable Gift Cards if they are obtained fraudulently or used to pay for services not approved by LLZG in any way.
    Each Gift Card is subject to further rules and regulations as LLZG may introduce from time to time or from time to time.
    Each gift card will be issued on the last day of the second (2) year from the date of the first purchase of the gift card or as otherwise determined by LLZG Expires automatically within the time frame without prior notice from LLZG.